Privacy Policy
This policy explains what personal information RaptClub collects when you visit raptclub.com, place an order or contact us, how we use it and the choices you have.
Contents
1. Who we are
RaptClub operates raptclub.com and is responsible for the personal information described in this policy (in data-protection terms, the controller). In this policy, “we”, “us” and “our” mean RaptClub, and “you” means anyone who visits the site, places an order or contacts us.
For any question about this policy or your information, email support@raptclub.com or use our contact page.
2. What this policy covers
This policy covers the website, your orders and any RaptClub account you create, the emails we send you and your messages to us. It should be read together with our Terms of Sale, Shipping Policy and Returns and Refunds.
It does not cover services run by others under their own privacy notices, such as PayPal when you pay, or other websites we link to, such as our page on X.
3. Information we collect
| Category | Examples | Source |
|---|---|---|
| Contact and order details | Name, email address, phone number, billing and shipping address, delivery notes, order number, the pieces and options you chose, the amount paid and the currency | You, at checkout |
| Payment information | Payment status and the PayPal transaction reference. We never receive your full card number or security code. | PayPal |
| Body measurements | The body measurements you enter for a made-to-measure piece (in centimeters, including your height), your weight in kilograms and the pattern base you choose (menswear, womenswear or general) | You, when you order made to measure or save measurements to your account |
| Account details | Email address, name, saved addresses, an optional company name, your password (stored only in hashed form), your client number and whether your email address is verified | You; the client number is assigned by us |
| Messages | Your name, email address, subject and message when you use the contact form, the page you wrote from and any email you send to us | You |
| Technical information | Your IP address and browser type, recorded with each order; your IP address in hashed form for security limits; the text you type into the first address line when you use address suggestions; the country your IP address belongs to, looked up to tell you whether an item can be delivered there | Your device; the country comes from an IP-location service |
Measurements you enter for a made-to-measure piece are held with your cart until you place the order. They are then recorded on that order, together with the options you chose, because they are the specification the piece is cut to. Before you pay, checkout asks you to confirm them, and we note that confirmation on the order. The measurements stay with the order record for as long as we keep the order (see How long we keep your information), even if you later change or clear the measurements saved in your account. Our size guide explains how they are taken.
When you look up an order on the Track order page, we check the order number and billing email you enter against the order and do not store them again.
We use body measurements only to make your pieces, not to draw conclusions about your health. Please do not send us health or other sensitive information that we have not asked for.
4. How we use your information
Where the law requires a legal basis for each use, these are the bases we rely on.
| Purpose | Legal basis |
|---|---|
| Taking, making and delivering your order, including cutting pieces to your measurements | Performing our contract with you |
| Taking payment through PayPal and preventing fraudulent orders | Performing our contract; our legitimate interest in preventing fraud |
| Checking that your delivery address is complete and that we can deliver to it, suggesting addresses as you type and holding orders with an incomplete address for review | Performing our contract; our legitimate interest in delivering reliably |
| Telling you whether an item can be delivered to your country: we look up the country of your IP address and, if you are signed in, compare the delivery address saved in your account, to show a reminder on a product page or in your bag | Our legitimate interest in letting you know before you order whether we can deliver to you |
| Sending service emails: the order confirmation, account verification, shipping and tracking details and messages about your order, such as a delay | Performing our contract |
| Running your account and saving addresses and measurements when you ask us to | Performing our contract |
| Answering your questions and handling faults, repairs, remakes and refunds | Performing our contract; our legitimate interest in customer service |
| Keeping the site secure, for example by limiting repeated sign-in attempts and form submissions | Our legitimate interest in protecting the site and our customers |
| Remembering the currency you chose to see prices in | Our legitimate interest in providing the feature you asked for |
| Keeping tax and accounting records and responding to lawful requests | Legal obligation |
| Establishing, exercising or defending legal claims | Our legitimate interests |
For that reminder, our server sends your IP address to an IP-location service, which tells us the country (see Who we share it with). We keep the result on our server for one day so that it is not looked up again, and we do not store it with your account. The reminder does not limit what you can order: checkout checks the delivery address you enter.
We do not send marketing email, and we will not start without your consent. We do not use your information for advertising or build profiles about you, and we do not make decisions about you based solely on automated processing.
5. Who we share it with
We share personal information only with the service providers that help us run the shop, with the parties needed to deliver your order and where the law requires it. Our service providers act on our instructions and may use it only to provide their service to us.
- Hostinger hosts the website and its database and sends the site’s emails, such as order confirmations and account verification.
- PayPal processes payments. PayPal’s payment buttons load from PayPal when you open the checkout page, which reveals your IP address and browser type to PayPal. When you pay, we send PayPal the amount and items of your order and the name, contact details and addresses you entered at checkout. Whether you pay with a PayPal account or by card, you enter your payment details in PayPal’s own secure forms and they go straight to PayPal. PayPal handles them under its own privacy statement and sends us the payment status and a transaction reference.
- Geoapify provides address suggestions. When you type in the first address line at checkout or in your account, our server sends that text and the country you selected to Geoapify. Your browser does not contact Geoapify, and your name, email address and phone number are not sent.
- IPinfo (ipinfo.io) and Country.is (api.country.is) tell us which country an IP address belongs to. To tell you whether an item can be delivered to your country, our server sends your IP address to one of the two, which our shop software (WooCommerce) chooses at random, and to the other only if the first does not answer. Only the IP address is sent, and we keep only the country it returns. Your browser does not contact them.
- Zoho Mail hosts our support mailbox, support@raptclub.com, so it holds the messages you send us and our replies.
- jsDelivr delivers the typeface the site uses. Your browser requests the font files from jsDelivr, which, like any web request, reveals your IP address and browser type.
- SF Express, the local delivery companies it works with in your country and customs authorities receive your name, delivery address, phone number and a description and value of the parcel’s contents, as needed to deliver it, to complete customs declarations and to settle any import duties or taxes.
- Professional advisers and public authorities, where the law requires it or to protect our legal rights.
- A buyer or successor, if the business or its assets are ever transferred, under the same protections as this policy.
We do not sell your personal information, and we do not share it with anyone for advertising.
6. International transfers
We sell to customers in many countries, and our service providers may store or process your information in countries other than the one you live in, where data-protection law may differ. Where the law requires it, we use appropriate safeguards for these transfers, such as standard contractual clauses. You can ask us for more information about them at support@raptclub.com.
7. How long we keep your information
We keep personal information only as long as we need it for the purposes above. After that we delete it or make it anonymous.
| Information | How long |
|---|---|
| Orders, invoices and payment records, including the measurements and options recorded on an order | As long as tax and accounting law requires |
| Your account, saved addresses and saved measurements | Until you clear them or ask us to close your account, or until the account has been inactive for 3 years |
| Cart contents, including measurements entered before checkout | Up to 2 days after your last visit; if you are signed in, a copy is kept with your account until you place the order or empty your cart |
| Contact form messages and support email | 2 years from our last exchange |
| Copies of the emails the site sends, kept to check that they were delivered | 90 days |
| Security counters based on hashed IP addresses | No longer than one hour |
| Address suggestion results | 30 minutes |
| The country looked up for an IP address, stored with that address so it is not looked up again | 1 day |
| Email verification links | Stored in hashed form and expire after 7 days |
When an account is deleted, we may keep its client number, which does not identify you on its own, so that the order records we must keep stay consistent.
8. Cookies and similar technologies
We use only the cookies and browser storage below, all of which are needed for the shop to work or remember a choice you made.
| Name | Set by | Purpose | Duration |
|---|---|---|---|
| raptclub_currency | RaptClub | Remembers the currency you chose for prices | 30 days |
| woocommerce_cart_hash, woocommerce_items_in_cart, wp_woocommerce_session_* | RaptClub (shop software) | Keep your cart and checkout session | Until the end of your session, or up to 2 days for the session cookie (7 days if you are signed in) |
| wordpress_logged_in_*, wordpress_sec_*, wordpress_test_cookie | RaptClub (site software) | Keep you signed in to your account and check that cookies work | Until you sign out or close your browser, or up to 14 days if you stay signed in |
| LiteSpeed cache cookies, such as _lscache_vary | Our hosting | Serve the right version of a page, for example with your cart shown | Session |
| rcCheckoutDraft (session storage) | RaptClub | Keeps the checkout fields you have typed, never passwords, while the page reloads after a currency change | Removed once restored or when you close the tab |
| rc-slogan-still (local storage) | RaptClub | Remembers that you paused the animation on the home page | Until you clear your browser storage |
| PayPal cookies | PayPal | Set by PayPal’s payment buttons on the checkout page and in PayPal’s payment window, to process your payment securely | As described in PayPal’s own cookie notice |
We do not use analytics, advertising or social media tracking cookies, pixels or similar tools. Because every item above is strictly necessary or remembers a choice you made, we do not ask for cookie consent. If we ever add analytics or advertising tools, we will update this policy first and ask for your consent where the law requires it.
You can block or delete cookies in your browser settings, but the cart, checkout and account sign-in will not work without them.
9. How we protect your information
- Card details are entered in PayPal’s secure forms and never reach RaptClub.
- Passwords are stored only in hashed form, and email verification links are stored in hashed form and expire after 7 days.
- Repeated failed sign-in attempts from the same network address are paused for a short time.
- Contact form messages, order lookups, measurement changes, address suggestions and delivery-country checks are limited per visitor, using a one-way hashed version of the IP address rather than the address itself.
- Account pages are kept out of search engines.
No website or email system is completely secure. If a security incident affects your personal information, we will tell you and the relevant authorities where the law requires it.
10. Your rights
Depending on where you live, you may have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information;
- ask us to restrict how we use it, or object to a use based on our legitimate interests;
- receive the information you gave us in a portable format;
- withdraw any consent you have given, without affecting earlier use;
- complain to the data-protection supervisory authority where you live or work.
You can update your account details, saved addresses and saved measurements yourself in your account at any time, and clear saved measurements there. For anything else, email support@raptclub.com, ideally from the address linked to your order or account. We may ask you to confirm your identity before acting on a request. We do not charge for requests.
Some information cannot be deleted on request while the law requires us to keep it or while we need it for an open order or a claim. This includes order and invoice records and the measurements recorded on an order.
United States residents
If you live in a US state with a consumer privacy law, you may have the right to know what personal information we collect and how we use it, to access, correct and delete it and to opt out of its sale, targeted advertising or profiling. We do not sell or share personal information for targeted advertising and do not profile customers, so there is nothing to opt out of. You may use an authorized agent to make a request and may appeal our decision by replying to it. We will not treat you differently for exercising these rights.
11. Children
You must be 18 or older, or the age of majority where you live if that is higher, to place an order, as set out in our Terms of Sale. The site is not directed at anyone under 16, and we do not knowingly collect their personal information. If you believe a child has given us personal information, contact us and we will delete it.
12. Changes to this policy
We may update this policy when the site, our service providers or the law change. The current version is always published at raptclub.com/privacy-policy, with the date of the last update at the top. If a change significantly affects how we use information we already hold, we will tell you on the site or by email before it applies.
13. Contact
For any question or request about your personal information, email support@raptclub.com or use our contact page.
Related documents: Terms of Sale, Shipping Policy, Returns and Refunds, the care guide and the size guide.