Terms of Sale

1. About these terms

In these terms, “RaptClub”, “we”, “us” and “our” mean the seller of the products offered on this website. “You” means the person placing the order.

You can reach us by email at support@raptclub.com or through the contact page.

By placing an order you agree to these Terms of Sale and confirm that you have read our Privacy Policy. Our Shipping Policy and Returns and Refunds policy form part of these terms. If anything in those policies conflicts with these terms, these terms apply.

2. Who can order

You must be 18 or older, or the age of majority where you live if that is higher, to place an order. By ordering you confirm that you meet this requirement and that the details you give us are accurate and your own.

3. Our products

Our garments and accessories are made to order by hand after you place your order. Each product page describes the piece, the choices it offers and the sizes available. We take care to describe every product accurately, but please note the following.

• Photographs are for reference. Colors can look different from one screen to another, and each batch of sheeting can vary slightly in shade.
• Every piece is cut and finished by hand, so small variations in finish, seam placement and shade are part of the process and are not faults.
• Latex stretches considerably, so finished measurements carry a small tolerance.
• The hood, glove and sock size charts are general reference values. Please compare them with your own measurements before ordering.

We may update products, options and prices on the website from time to time. Changes do not affect an order that we have already confirmed.

We also make bespoke commissions: pieces, cuts or details beyond the options offered on the website. We quote each commission individually by email, and it is made on these terms together with anything we agree in writing in the quote, such as its price, specification and production time. Like every other piece, a commission is final sale once paid.

4. Sizing and made to measure

You are responsible for choosing the right size or for supplying accurate measurements. Our size guide explains how to measure and how each chart should be read. A piece made to the size or the measurements you supplied is not faulty because it does not fit as you expected.

Where a product offers made to measure, you enter your own figures when you order. Before you pay, the checkout asks you to confirm those measurements, and your confirmation is recorded with the order. Please check them carefully: production starts as soon as your order is paid, and the figures cannot be changed afterwards.

Made to measure costs nothing extra and adds no production time. One pricing exception applies to garments: a made-to-measure garment is priced 15% higher when your own figures show a height over 190 cm, a chest or waist over 100 cm or a weight of 100 kg or more, because the pattern uses more sheeting. The product page shows this when it applies, and the price shown at checkout includes it.

5. Prices, currency and taxes

Our prices are set in US dollars. You can choose another currency on the website, in which case prices are converted at the day’s market exchange rate and rounded up to the whole unit of that currency. Prices in Hong Kong dollars are converted at 2% below that rate.

Your order is charged in the currency shown at checkout. Your bank or card issuer may add its own fees, such as a foreign transaction or conversion fee, which we do not control.

The price you pay is the price shown at checkout when you place your order, including the price of any options you chose. Shipping charges, if any, are shown at checkout before you pay. We do not add import duties or taxes to that price. Import duties and taxes may nevertheless arise in the destination country and may have to be paid by the recipient; if a large amount arises on your order, we may contact you to agree how it is to be paid, as explained in our Shipping Policy.

Promotional codes, when we offer them, are subject to the conditions stated with the offer and have no cash value.

If a product is listed at a clearly incorrect price because of an error, we will contact you before making it. You can then confirm the order at the correct price or cancel it for a full refund.

6. Orders and acceptance

When you place and pay for an order, you make an offer to buy the products in it. A contract between you and RaptClub is formed when we send you the order confirmation email. Please keep that email: it shows your order number and the details of every piece.

We may decline an order before or after payment, for example because:

• the shipping address is incomplete or we cannot deliver to it;
• we suspect the order is fraudulent or unauthorized;
• the order contains a pricing or product error; or
• we are unable to make the piece you ordered.

If we decline an order after you have paid, we tell you by email and refund the full amount to your original payment method.

Please check your shipping address before you pay. Our Shipping Policy explains what a complete address includes and what happens to an order placed without one.

Each line in your order can have a quantity of up to three. For larger quantities, please contact us at support@raptclub.com before ordering.

7. Payment

Payment is taken in full when you place your order. We accept payment through PayPal, either with your PayPal balance or with a debit or credit card through PayPal. You do not need a PayPal account to pay by card.

Card details are entered in PayPal’s secure form and go directly to PayPal. RaptClub never sees your card details. Your use of PayPal is also governed by PayPal’s own terms.

8. Production and delivery

The production time shown on each product page is an estimate, not a guaranteed date. It depends on the options you choose. Care products are not made to order; their product page shows the time they take to ship. Our Shipping Policy explains how these times are counted.

If we cannot make your order, we will tell you as soon as we know and refund you in full. If it will be ready substantially later than the time we quoted, we will tell you as soon as we know, and you may then choose to wait or to cancel the order for a full refund.

Delivery, tracking, import duties and taxes, and parcels that are delayed, lost, damaged or cannot be delivered are covered by our Shipping Policy. Responsibility for your order passes to you when it is delivered to the address you gave.

9. Changes and cancellation

Because production starts as soon as your order is paid, an order cannot be canceled or changed once payment has been made. Please review your sizes, measurements, options and shipping address carefully before you pay.

This does not affect your right to a full refund if we cannot make your order, or to cancel if it will be substantially later than quoted, as described under Production and delivery.

10. Returns, faults and your statutory rights

Every item is final sale. Our garments and accessories are made to order and are close-fitting and worn against the skin, so for hygiene reasons we cannot accept returns or exchanges for a change of mind or for a size ordered in error. Care products cannot be resold once they have left us, so they are final sale as well.

If an item arrives faulty, damaged or different from what you ordered, we will put it right by repairing it, remaking it or refunding it. Our Returns and Refunds policy explains what counts as a fault, how and when to report it and how refunds are made.

Nothing in these terms affects the statutory rights you have under the law of the country where you live.

11. Materials and care

Our garments and accessories are made from natural rubber latex. Do not wear them if you are allergic to latex.

Latex needs regular care to keep its finish and strength. Our care guide explains how to clean, polish and store each piece. Normal wear and tear and damage from misuse or from care that departs from the care guide are not faults, as explained in our Returns and Refunds policy.

12. Your account

You can order as a guest or create an account. When you create an account, we email you a link to confirm it. Until you confirm it, you cannot sign in to the account again after you sign out. You are responsible for keeping your sign-in details confidential and for activity under your account. Please tell us straight away if you think someone else has used it.

If you save your measurements to your account, you can update or clear them at any time. Measurements already used for an order stay with that order. How we handle your information is explained in our Privacy Policy.

We may suspend or close an account that is used fraudulently or in breach of these terms.

13. Intellectual property

The RaptClub name and logo, our designs, patterns, photographs and the text and layout of this website belong to RaptClub or are used with permission. You may view and print pages for your own personal use. You may not copy, reproduce or use them for any commercial purpose without our written permission.

14. Limitation of liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or for anything else that cannot be limited or excluded by law.

Subject to that, we are responsible only for loss or damage that is a foreseeable result of our breach of these terms or our failure to use reasonable care. We are not responsible for loss that was not foreseeable when the contract was formed, and we are not liable for business losses, as our products are sold for personal use. Where the law allows, our total liability for any order is limited to the amount you paid for that order.

15. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, extreme weather, disruption to carriers or customs, supply shortages, power or network failures or government action. If such an event affects your order, we will tell you, keep you updated and do what we reasonably can to limit the delay. If the delay is substantial, you may cancel the affected order for a full refund.

16. Governing law and disputes

These terms are governed by the law that applies where RaptClub is established. This does not take away the protection given to you by the mandatory law of the country where you live, and you may also bring a claim in your local courts.

If you have a concern, please contact us first at support@raptclub.com so that we can try to resolve it.

17. Changes to these terms

We may update these terms from time to time, for example to reflect changes in the law or in how we operate. The date at the top of this page shows when they were last changed. The terms in force when you placed your order apply to that order.

18. Contact

For questions about these terms or about an order, email support@raptclub.com or use the contact page. Please include your order number if your message is about an order.