Returns and Refunds

1. Summary

We do not accept returns or exchanges for a change of mind. If a piece arrives faulty, damaged or different from what you ordered, we put it right.

2. Why every item is final sale

Our garments and accessories are close-fitting and worn against the skin, so for hygiene reasons we cannot take them back or resell them. Each one is also made to order in the size, colorway and options you select, or to your own measurements, and production starts as soon as your order is paid. Care products are final sale as well: once one has left us we cannot confirm it is sealed and unused, so it cannot be resold.

Please check the size guide and your selections before you pay. A piece made correctly to the size or measurements you supplied is not faulty, even if the fit is not what you expected, as explained under Sizing and made to measure in our Terms of Sale.

3. Changes and cancellation

Once an order has been paid, it cannot be canceled or changed, because production starts straight away.

If we cannot make your order, we will tell you by email and refund you in full. If it will be ready substantially later than the time we quoted, we will tell you by email and you may choose a full refund. If we decline an order, we refund it in full. See Changes and cancellation in our Terms of Sale.

4. Faulty, damaged or incorrect items

A piece is faulty if it has a defect in materials or workmanship, such as a failed seam or a flaw in the sheeting, or differs from the specification or measurements on your order beyond the normal stretch tolerance. An item is incorrect if it is not the product, size, colorway or option you ordered.

Depending on the problem, we repair or remake the piece or refund you in full. A remade piece goes back into production, and we give you an estimated time when we confirm it.

These are not faults:

• normal wear and tear;
• damage from misuse, heat, sunlight, oils, solvents or sharp objects;
• damage from care that departs from our care guide;
• a fit that reflects the size or measurements you supplied;
• powder or polish applied because you chose that finish on dispatch.

5. How to report a problem

Please contact us within 30 days of delivery. For a parcel that was lost or damaged in transit, follow our Shipping Policy instead, which sets a shorter time limit.

1. Stop wearing the piece, so that the fault does not get worse.
2. Email support@raptclub.com with your order number, the product and a short description of the problem.
3. Attach clear photographs of the fault.
4. Wait for our reply before sending anything back. If we need the piece, we will email you instructions for returning it.

Items sent without our agreement may not be accepted. The photographs and details you send are handled under our Privacy Policy.

6. Return shipping

When we ask you to send back a faulty or incorrect item, we pay for the return shipping: we either arrange it or agree the cost with you in advance and reimburse it.

7. Refunds

A refund covers the price you paid for the affected item and any shipping charge you paid for it. It is made through PayPal to the PayPal account or card you used, in the currency you were charged.

We issue the refund within 14 days of agreeing it with you or, if we have asked for the item back, within 14 days of receiving it. PayPal and your card issuer may take a few more days to show it. Any further currency conversion is made by your bank or card issuer at its own rate and fees.

8. Your statutory rights

Nothing in this policy limits your rights under the consumer law of the country where you live. Where that law gives you a right to return goods, or other remedies for faulty goods or goods not as described, those rights apply in addition to this policy.

9. Contact

For any question about a fault or a refund, email support@raptclub.com or use the contact page.